Sixty years of document and data operations
Indata Technologies is the current name for a capability that has been assembled over six decades.
It begins with Advance Data Control, operating from 1963 — the era when data processing meant keypunch rooms and the discipline of getting a million keystrokes right the first time. Indata Corporation followed. Along the way we joined forces with Data Entry Services, and then with Data Direction Inc, a Michigan document-services firm founded in 1989.
Each of those companies brought operators, methods, and a customer base. What carried through all of them is a specific kind of institutional knowledge: how to hold accuracy steady when the volume is high and the source documents are imperfect.
Today the services are delivered by Data Direction Services LLC under the Indata Technologies name.
What that history is actually worth
Longevity is easy to claim and hard to evaluate, so here is the concrete version.
At peak, our claims operation processed 20,000 medical claims per day — 10,000 dental and 10,000 professional — across HCFA 1500, UB92, ADA, and specialized dental formats, with output to flat file, NSF, ANSI 837, and EDI, and field-level validation against ICD-9 and CPT-4 code sets and provider and subscriber tables.
Our remittance operation scanned and MICR-encoded over 30 million remittances per year, with a track record on Federal Reserve deposits, transaction posting accuracy, proof lists, and error resolution.
We do not chase that volume work anymore. It has been commoditized, correctly, and we would not be the low-cost provider. What it left behind is an operation that knows how to design quality control for work where errors are expensive and hard to detect — which is exactly what the specialized projects require.
What we focus on now
Market research operations and specialized scanning: projects with irregular source material, judgment calls that automation gets wrong, or handling requirements that rule out a commodity vendor.
We work on a limited number of projects at a time and bring in additional resources as a project requires. That is a deliberate choice. The work we take on is the work where supervision is the value, and supervision does not scale by adding volume.
Who runs it
Indata Technologies is run by Greg Lavigne, who has spent his career in document and data operations and served for years on the board of AIIM's Michigan chapter. The company holds memberships in AIIM and ARMA International, the two professional bodies for information and records management.
You will be talking to him directly. The person who scopes your project is the person accountable for it.
Where we are
Our operations are in Michigan and Ohio.