Since 1963, our operations have handled the document and data projects that don't fit a template — specialized scanning, market research processing, and the exception-heavy work that automated pipelines hand back. Run from our own operations in Michigan and Ohio, with a quality record built at industrial volume.
Survey processing, verbatim coding, and product clinic data — from one-page tallies to 50-page instruments. The open-ended responses are where research data gets expensive and where most vendors either cut corners or hand it to an unsupervised team. We code it here, consistently, with the same team across waves so your longitudinal data stays comparable.
Scanning for work where two things decide the job: knowing exactly who handled the material, and getting output that is actually usable — indexed to the fields your people search on, verified, and delivered in the format your systems take. Oversized formats and bound volumes handled as a matter of course.
Structured data pulled out of unstructured sources, converted between formats, validated against the rules that actually govern your data — not just the ones a generic OCR pass can check.
Content moderation, data analysis, and IT and cybersecurity consulting. Not our main line of work, but capabilities we have and take on when a client needs them.
At peak, our operations processed 10,000 dental claims and 10,000 professional claims every day — HCFA 1500, UB92, ADA, with field-level validation against ICD and CPT tables. That work is largely automated now, and it should be. But it taught us exactly which documents defeat an automated pipeline, and how to build a process that catches them instead of passing the errors downstream.
Our operations are in Michigan and Ohio, and that is where the work runs by default. Nothing is quietly subcontracted. Where a client's own process calls for something different, we scope it with you in the open — for regulated data, sensitive research, or irreplaceable archival material, knowing exactly where the work happens is the requirement.
Before you commit to a full engagement, we run a small batch to your standard and show you the output. On a specialty scan where a second pass is impossible, or a research wave where the coding has to match last year's, that step is not a formality — it is how both sides find out whether the fit is real.
We take a limited number of projects at a time, and we bring in additional resources when a project calls for it. What we do not do is bid on volume we cannot supervise.
That means we are not the right answer for a high-volume, low-margin conversion where price per page decides it — there are good vendors for that, and we are not going to be the cheapest. We are the right answer when the materials are difficult, the coding requires judgment, or the documents cannot leave the country.
If a project isn't a fit, we will say so early rather than take it and disappoint you.
Most of our projects start with a conversation about something that doesn't fit a standard quote. Describe the materials, the volume, and the deadline, and we'll tell you honestly whether we're the right fit.